This Cancellation & Refund Policy applies to all paid membership plans purchased on RutuMilan. Please read it carefully before subscribing to a paid plan. By purchasing a paid plan, you agree to the terms set out below.
1. Cancellation Window - Within 3 Days of Purchase
You may request cancellation of your paid membership plan only within 3 days of the plan's purchase or activation date. Cancellation requests raised after this 3-day window has passed will not be accepted, and the plan will continue to remain active for its full validity period with no cancellation or refund available.
2. How to Request a Cancellation
To request a cancellation, go to My Plan / Billing in your account and submit a cancellation request along with your reason for cancelling, within the 3-day window described above. Our team reviews each request and processes eligible cancellations accordingly. You may have only one pending cancellation request per subscription at a time.
3. Refund Calculation (Pro-Rata Basis)
Where a cancellation request is submitted within the eligible 3-day window, any refund due is calculated on a pro-rata (per-day usage) basis:
- The per-day cost of your plan is calculated as the total amount paid divided by the plan's total validity in days.
- You are charged for each day the plan was active, counted from the plan's start/activation date up to the date of your cancellation request.
- The refund amount is the amount you paid, less the charges for the days the plan was already active.
No refund is due for the number of days you have already used the plan; only the remaining, unused portion of your plan is eligible for a refund, and only when the request itself falls within the 3-day cancellation window.
4. Refund Processing Time
Once a cancellation request is approved, the eligible refund amount will be processed to your original payment method within 7-10 business days, subject to processing timelines of your bank or payment provider, which are outside our control.
5. Non-Refundable Circumstances
Refunds will not be provided in the following cases: cancellation requests submitted after the 3-day cancellation window; free membership plans, since no payment was made; suspension or termination of an account due to a violation of our Terms & Conditions or Rules & Guidelines; and any promotional, discounted, or complimentary credits applied to your plan.
6. Taxes (GST)
All plan prices displayed on the Platform are subject to applicable Goods and Services Tax (GST) at the prevailing rate, charged separately at checkout. Where a refund is approved, the corresponding proportion of GST already collected on the refunded amount will be adjusted or refunded along with the principal amount, in accordance with applicable tax regulations.
7. Plan Changes and Downgrades
If you wish to upgrade your plan, the new plan will typically take effect immediately with charges adjusted as shown at the time of purchase. Downgrades or plan switches are not treated as cancellations and do not, by themselves, entitle you to a refund of the current plan; the cancellation process and 3-day window described above apply instead.
8. Contact for Cancellation and Refund Support
If you have any questions about a cancellation request or a refund, please reach out to us through the Contact Us / Help & Support section of the Platform, and our team will be glad to assist you.