RutuMilan ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you as a member of our matrimonial platform.
1. Information We Collect
We collect information you provide directly, including your name, date of birth, gender, contact number, email address, photographs, marital status, education, occupation, income, family details, religion, community, and partner preferences. We also collect information generated through your use of the Platform, such as profile views, interests sent and received, messages, and login activity, and limited technical information such as device type and IP address for security purposes.
2. How We Use Your Information
We use your information to: create and display your matrimonial profile to other members; recommend potentially compatible matches based on your preferences; enable features such as sending interests, chatting, and viewing profiles; process payments for paid membership plans; communicate important updates, notifications, and support responses; and maintain the safety, security, and integrity of the Platform.
3. Photo and Profile Visibility
Your profile, including photographs, is visible to other registered members in accordance with the visibility settings available to you (for example, showing your photo only to members you have accepted an interest from, where such a setting is offered). Certain sensitive contact details, such as your phone number, are only shared with another member once a mutual connection or interest acceptance takes place, consistent with the in-app permissions built into the Platform.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with: other members, as necessary for the core matchmaking purpose of the Platform and subject to your visibility settings; trusted service providers who help us operate the Platform, such as payment gateways and cloud hosting providers, solely for the purpose of providing their services to us; and law enforcement or regulatory authorities where required by applicable law or to protect the rights, safety, and security of our members and the Platform.
5. Data Security
We implement reasonable technical and organizational safeguards, including encrypted transmission and access controls, to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated personal data, subject to any information we are required to retain by law.
7. Your Rights and Choices
You may access, update, or correct your profile information at any time from your account settings. You may control who can view your photographs and contact details through the privacy settings available on the Platform, opt out of non-essential communications, and request that we delete your account. To exercise any of these rights, please contact us through the Help & Support section.
8. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how members use the Platform so that we can improve it. You can control cookies through your browser settings, though disabling them may affect certain features of the Platform.
9. Children's Privacy
The Platform is intended only for individuals who meet the minimum eligibility age described in our Terms & Conditions and is not directed at children. We do not knowingly collect personal information from anyone below the applicable legal age.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised "Last updated" date, and material changes will be highlighted where appropriate.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us through the Contact Us / Help & Support section of the Platform.